Workplace Mediation Skills

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Develop the skills to address and resolve conflict in the workplace early.

Date | Tuesday 22nd & Wednesday 23rd September

Location | Auckland CBD

Cost | Earlybird Rate $2,600 +GST (by 10th August)

Standard Rate $2,750 +GST

Group Rate $2,500 +GST (per person for three or more)

Customised training

This course can also be delivered as in-house training, and customised to your organisation’s needs. To enquire please contact us.

Over two days, this in-person training course will provide participants with practical strategies to resolve workplace conflict early, and learn a proven framework for in-house mediation.

Conflict in the workplace can cause increased dissatisfaction, decreased productivity, reduced wellbeing in individuals and teams, and potential legal risks for employers and employees. Early intervention utilising the mediation skillset is a powerful tool in assisting parties to resolve their differences and move forward positively.

In-house HR and Employment Relations professionals, as well as leaders looking to develop conflict resolution skills, will benefit from this in-depth training led by some of New Zealand’s most experienced and effective workplace mediators.

Course structure and content

Day 1 – Developing skills Understanding conflict and the options to address it, including:

Understanding and identifying workplace conflict.
Your options to address conflict, and selecting a process.
Basic principles of mediation.
The difference between in-house, private and MBIE mediation.
Addressing perceived conflict of interest.
The in-house mediator’s role, processes and tools, including the Agreement to Mediate, confidentiality conversations, mediator neutrality and pre-mediation conversations.

Day 2 – Applying skills Focusing on elements of the mediation process, including:

The mediation process in depth, covering: interest and positions, negotiation, pre-mediation, setting the agenda, mediator’s opening, parties’ openings, active listening, questioning, silence, managing challenging behaviour, reframing, summarising, identifying issues, private sessions, reality testing, what to do when you get stuck, options for resolution, settlement.
Practice of techniques.

Facilitators

Lynn Booker

Senior Associate; Resolution Institute 2021 Awardee for Exceptional Practice

James Crichton

Barrister; Chief, ERA 2015—2019

“The training exceeded my expectations. It was a privilege to be trained by such accomplished professionals.”

Head of People and Culture,
National asset-management organisation

Upcoming Dates

July 2026 – Collective Bargaining Update – Webinar (Online)

August 2026 – Advanced Bullying & Harassment One-Day Workshop (Auckland)

Customised training

This course can also be delivered as in-house training, and customised to your organisation’s needs. To enquire please contact us.

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